Frequently Asked Questions

Click the "Register" button in the navigation bar. Fill in your details including username, email address, and password. You will receive a verification email to confirm your account before you can start making predictions.

Yes, email verification is required to activate your account. After registering, check your inbox (and spam folder) for the verification email and click the confirmation link. This helps us ensure account security and prevent spam.

Click the "Login" button in the navigation bar and enter your registered email address and password. If you have enabled two-factor authentication, you will also need to enter your verification code.

Click the "Forgot Password" link on the login page. Enter your registered email address and we will send you a password reset link. The link expires after a limited time for security purposes, so use it promptly.

Yes, creating an account is completely free. All users can browse match predictions and access basic statistics. We offer optional premium subscription plans with additional features such as ad-free browsing and detailed prediction analytics.

Predictions are produced by statistical modelling — expected goals for each team, a Poisson distribution converting those into scoreline probabilities, and adjustments for recent form and squad availability. The full explanation, including how all five markets derive from the same model, is on how our predictions are made.

Predictions are published before kick-off and locked at that point. They are not revised once a match is under way, whatever happens during the game.

Every fixture on the homepage carries its predictions on the match card, with a probability breakdown for each market. Use the league filter and the live, upcoming and finished tabs to find the matches you want.

Once a match is confirmed complete, the system grades each market against the final score automatically. Results are aggregated by day and by month and published on the statistics page, with each market shown separately and losing predictions left in place.

We offer Subscriber and VIP tiers, each available in monthly, quarterly, and yearly billing cycles. Longer commitments offer better value with significant discounts compared to monthly billing.

Subscribers enjoy ad-free browsing, enhanced profile customization, and priority support. VIP members get all Subscriber benefits plus advanced statistics, early feature access, and a distinguished VIP badge.

Visit the Subscription page from your profile or navigation menu. Choose your preferred plan and billing cycle, then complete payment through our secure Stripe checkout. Your subscription activates immediately upon successful payment.

Yes, you can cancel your subscription at any time from your profile settings. Upon cancellation, you retain your benefits until the end of your current billing period. No refunds are provided for partial periods.

Access the Subscription page in your profile to view your current plan, billing history, and payment methods. You can update your payment information, change plans, or access the Stripe customer portal for detailed billing management.

Our affiliate program rewards you for inviting friends to join the platform. When someone registers using your unique referral link and becomes an active tipster, you earn a 30-day VIP membership.

The affiliate program is available to all registered users. Visit your Profile page and look for the Affiliate Program section. Activate your affiliate account to start generating referral links and tracking your invitations.

Once your affiliate account is activated, you can create multiple referral links with custom names. Each link has a unique code that tracks registrations. Share these links on social media, community sites, or directly with friends.

When someone registers using your link, they become your referral. Once they get active, you will earn a free VIP membership for 30 days. The reward is credited to your account automatically.

Your Profile page shows detailed affiliate statistics including total clicks, registrations, pending referrals, and completed conversions. You can see which links perform best and track your referrals progress toward the reward threshold.

Go to your Profile page and click the Edit button. You can update your display name, avatar, bio, and other profile information. Some fields like username may have restrictions on how often they can be changed.

In your Profile settings, find the Email section and enter your new email address. A verification email will be sent to the new address. You must confirm this email before the change takes effect. Your old email remains active until confirmation.

Go to your Profile settings and find the Password section. Enter your current password for verification, then enter and confirm your new password. Strong passwords with mixed characters are recommended.

In your Profile settings, find the Delete Account section. Deleting your account is permanent and removes all your data including predictions, points, and account history. You will receive a confirmation email before deletion is finalized.

We collect information you provide (email, username, profile details) and usage data (predictions viewed, login times). This data is used to provide and improve our services. See our Privacy Policy for full details on data handling.

You can subscribe through the footer on any page or from your Profile settings. Enter your email address and click Subscribe. Logged-in users can subscribe with one click using their registered email.

Every newsletter email contains an unsubscribe link at the bottom. Click it to immediately remove yourself from the mailing list. You can also manage your subscription preferences from your Profile page.

We typically send newsletters weekly with match previews, tips, and platform updates. Special newsletters may be sent for major events or important announcements. We respect your inbox and never spam.

Visit our Contact page to submit a support request. Provide as much detail as possible about your issue. You can also reach us through our social media channels or Discord server for community support.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, keep your browser updated. Some features may not work correctly on older browser versions or Internet Explorer.

Try refreshing the page first. Clear your browser cache and cookies if issues persist. Check your internet connection. If problems continue, contact support with details about the error message and what you were trying to do.

Yes, we take security seriously. All data is transmitted over encrypted HTTPS connections. Passwords are hashed and never stored in plain text. We use industry-standard security practices and regularly audit our systems.